Return Policy

Return Policy

At HagorArts, we take pride in creating high-quality, handcrafted leather products. Each piece is meticulously crafted with care and dedication, reflecting the effort and passion that goes into every creation. To ensure fairness and clarity, please review our return policy below:

1. Eligibility for Returns

• Products must be unused and in their original condition.
• The original tag must still be attached to the product.
• Any product with visible damage, such as scratches, scuffs, or other signs of wear and tear, will not be eligible for return.

2. Custom and Personalized Items

• Custom-made products, including those with engraved logos or tailored designs, are not eligible for return under any circumstances.

3. Return and Exchange Window

• All return or exchange requests must be initiated within 7 days of receiving the product.
• A copy of the return or exchange shipping receipt must be sent to us via email within the same 7-day period.

4. Shipping Costs

• The cost of return or exchange shipping is the responsibility of the customer.
• We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return or exchange shipments.

5. Return and Exchange Process

• Contact us at [email address] within 7 days of receiving your order to initiate the return or exchange process.
• Provide the order number, a description of the issue (if applicable), and a photo of the product.
• Once your return or exchange is approved, you will receive instructions on where to send the product.
• Ensure the product is securely packaged to prevent damage during transit.

6. Refunds and Exchanges

• Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund or exchange.
• Approved refunds will be processed within 5-7 business days and will be credited to your original method of payment.
• Approved exchanges will be processed by sending the replacement product within 5-7 business days, subject to availability.

7. Exclusions

• Any product damaged due to improper use or care by the customer is not eligible for return, refund, or exchange.
• Clearance or final sale items cannot be returned or exchanged.

We appreciate your understanding and cooperation in adhering to this policy. If you have any questions or concerns, please don’t hesitate to contact us.