FAQs
Is the shipping free?
Yes, we offer free shipping on orders over $99 within Canada and the U.S. For smaller orders, shipping fees are calculated at checkout.
When will I receive my item?
Each item is handmade with care in our Montréal atelier. Please allow 2–4 business days for crafting and preparation before shipping.
Delivery within Canada typically takes 2–5 business days. Shipping to the U.S. may take 4–8 business days depending on the location.
Can I change or return my item?
Yes, you can return or exchange unused, non-customized items within 7 days of receiving your order. Custom-made or personalized items are final sale. Please contact us to initiate a return.
Can I personalize my order
Yes! Some of our items can be personalized — such as choosing a different color, adding initials, or selecting a custom finish. Please contact us before placing your order to confirm availability and turnaround time.